The “F” Word That No One Likes to Talk About
True Story – Bank Detail Scam Just last month, a client of ours told me about something disturbing - four of their business contacts were tricked into changing supplier bank details. Here’s how it went down - someone pretending to be from a supplier emailed the...
Service is Everything
We all know service is the key ingredient in running a successful business. But how important is it really? Recently, my wife and I spent a few days at a hotel that, on the surface, was jaw-dropping. Unique. Special. Remarkable. We’ve stayed in boutique hotels around...
Stop Wasting Money — Automate or Keep Paying for Inefficiency
You’re either going to automate or you’re going to hire more people. There is no third option. The business graveyard is full of companies that clung to manual processes because “that’s how we’ve always done it.” They didn’t die because AI took their jobs. They died...
Performance Standards vs. Playbooks – The Secret to Running a Business That Scales
If your business feels like it relies too much on you—or a few “star employees”—it’s a sign you’re missing two critical tools - Performance Standards and a Playbook. These two elements are the foundation of a business that runs smoothly, trains new staff quickly, and...
Why Every Smart Business Tracks 12-Month Rolling Figures
If you’re only looking at your monthly or year-to-date (YTD) figures, you’re probably missing the full story—and flying blind into seasonality traps. Smart operators use 12-month rolling figures to cut through the noise, eliminate seasonal swings, and detect real...
Freedom – The Benefits of a Digital Detox
As my Blog readers know, I am a big fan of Freedom (the reality and the app😁)... This week I want to share with you a blog from the Freedom app on taking a digital detox. Why is this so important for business? Because focus, like awesome service, has become a...
All The Dead Bodies are On the Balance Sheet
Entrepreneurs tend to put all their attention on the Income Statement… They want to know how much their sales are, their gross profit, and, of course, net profit. What is the Balance Sheet good for? It does not tell you anything about operations, right? Wrong. Here is...
Why You Cannot Increase Sales (And What You Actually Can Do)
Yes, you read that right. You cannot increase sales. Not directly, anyway. That is because sales are a result, not an activity. You cannot manage sales, profits, just like you cannot manage even weight loss directly—those are outcomes. What you can manage are the...
Freedom, Routines, and Productivity…
What is the difference between motivation and discipline? Motivation is that flush of romantic dopamine that gets you all charged-up about starting anything new that excites you. A new business, a new garden, a new romance, a trip. The shelf life of motivation?...
Freedom and Focus…
As readers of my Blog know, I love using an app called Freedom... The Freedom people also write great blogs. The one I am about to share with you revolves around 3 words - "I'm locked in". No, they do not mean jail. The opposite. It is when you are a zone, in...