Why Customers Will Pay You for the Privilege of Paying Less
I send money to Africa most months. Our projects in Kenya — the school feeding programs, the permaculture gardens — need funds on the ground, and Remitly is how I get them there. I have been using them for years. Same app, same routine, barely a thought. Then last...
Budgets Are Binoculars. Forecasts Are a Magnifying Glass.
Forecasts beat budgets. Hands down. Not because budgets are useless. They have their place. They set direction. They give your bank something to look at. But if you want to know whether you can make payroll on the 15th, a budget will not tell you. A forecast will. A...
AI Won’t Fix Your Chaos. It Will Amplify It.
I know. You are firehosed with AI content. I said as much in a previous blog. And yet, here I am. Writing about it again. 😂 Because it is not going away. And some of it is genuinely powerful. Unlike anything we have seen before in software. But AI is not a magic...
The Trap That Catches Businesses in Their Best Year
Over the years, I have watched a curious pattern repeat itself in businesses of every size and every industry. A company has a great year. Profits climb. Cash flows in abundantly. New clients arrive, sometimes faster than the team can onboard them. Everything is on...
Culture Is Everything
Culture is the pinnacle of creation. I mean that. If you build a genuine culture in your business, you transform everything around you. Your team. Your customers. The quality of work. The kinds of clients you attract. All of it. And yet. Most business owners spend...
How to Build and Sustain a Business in an Unstable World
Does the world feel a bit unstable right now? A bit? Tariffs. War in the Middle East. Rising prices. A sluggish economy. High taxes. Governments that make you shake your head. Of course, in times past, everything rolled along quite nicely, right? Let's take a little...
Are You Tired of the AI Firehose? Me Too. Here’s What Actually Works.
Are you a little sick and tired of being fire-hosed with the latest and greatest on AI? Yeah, me too. And yet… I am also genuinely fascinated with what it can do. So, let me share what I have been learning – practically, on the ground, with my Team – about working...
Customer Service Is Everything—And One Company Proved It
I marvel at how little most businesses understand about customer service. It is the single greatest differentiator available to any business—big or small. It compensates for product failures. It softens the blow when things go sideways. And when it is done right, it...
You Only Need 3 Numbers
Tracking profit in your business is not enough. Why? Because profit is a result. It is too late to change what went into creating that result. So, what do you track? The tendency for many business owners is to track too many numbers. It becomes overwhelming, and when...
ChatGPT Is Not a Search Engine. It’s Leverage.
Most owners are using ChatGPT like a toy. That sounds harsh. It’s still true. They’re either: Sitting on the fence waiting to see if this “AI thing” sticks. Using it like a slightly better search engine. Playing with it as an early adopter without any structure. Let’s...