Why Your Numbers Don’t Mean a Darn Thing — Until You Compare Them
A number, on its own, is useless. Your weight, your revenue, your costs — none of it means anything in a vacuum. The power comes only when you compare it to something else. You step on the scale. The number is meaningless until you compare it to last year, last month,...
Stop Confusing Your Costs with Your Value
Business owners mix up cost and value all the time — and it’s wrecking their pricing strategy. Costs go up, and the default reaction is predictable: “We need to raise prices.” Here’s the uncomfortable truth:Your customers don’t care about your costs.They care about...
Digital Freedom and Mindful Focus
This week I’m writing—again!—about the Freedom app, and sharing a couple of powerful blog posts from their team that hit me right between the eyes. The first post, The Role of Mindfulness in Tackling Digital Distractions, got me acting before I even finished reading...
Businesspeople Look at Pricing from the Wrong End of the Horse
Why Are Business People So Price Sensitive? If I walked up to ten business owners right now and told them to raise their prices 5%, what do you think they’d say? “No way! My customers will leave!” Then comes the usual backup excuses: “My competitors already charge...
What Gets Measured Gets Managed — So What Should You Measure?
Most businesses produce, at minimum, a Balance Sheet and an Income Statement.Beyond that, not much gets measured. But how do you even know what to measure? There are dozens of things you could measure — but that doesn’t mean you should.For example, in our firm, we...
Fresh Starts & Rebuilding Focus
As many of you know, I’m a big fan of the Freedom app—I use it daily. What I like most is that it works seamlessly across all devices—phones, computers, iPads—covering everything in one simple tool. This week, I want to share two excellent posts from the Freedom team....
The “F” Word That No One Likes to Talk About
True Story – Bank Detail Scam Just last month, a client of ours told me about something disturbing - four of their business contacts were tricked into changing supplier bank details. Here’s how it went down - someone pretending to be from a supplier emailed the...
Service is Everything
We all know service is the key ingredient in running a successful business. But how important is it really? Recently, my wife and I spent a few days at a hotel that, on the surface, was jaw-dropping. Unique. Special. Remarkable. We’ve stayed in boutique hotels around...
Stop Wasting Money — Automate or Keep Paying for Inefficiency
You’re either going to automate or you’re going to hire more people. There is no third option. The business graveyard is full of companies that clung to manual processes because “that’s how we’ve always done it.” They didn’t die because AI took their jobs. They died...
Performance Standards vs. Playbooks – The Secret to Running a Business That Scales
If your business feels like it relies too much on you—or a few “star employees”—it’s a sign you’re missing two critical tools - Performance Standards and a Playbook. These two elements are the foundation of a business that runs smoothly, trains new staff quickly, and...