Email Communication Really Sucks in The West
A few years ago, I wrote a well received blog on email etiquette. This was pre-Covid. I think the time near the end of Covid restrictions and especially now, post-Covid, the tone of emails has sharply declined. To be serious about awesome service, it starts with the...
The Balanced Scorecard **
To fly a large jetliner a pilot needs more than 3-4 indicators to get you safely to your destination… You are about to board a flight. It is a large Boeing 747. You glance inside the cockpit. (Okay, okay, imagine it is pre-9/11). You see the pilot has taped over all...
Soft Skills Equal Hard Results
These are tough times for small and medium sized businesses… People have less cash to spend (more money is going to cover basics like food, fuel, and mortgage payments). Credit for small businesses is either not available or unaffordable with exploding interest rates....
Cloud Accounting Hides What is Really Happening Behind the Scenes
As I have written before, cloud-based accounting is a system. You must have a systems mindset to manage it. Working with cloud-based accounting software is like turning on a firehose of data. Bank feeds. Credit card feeds....
6 Ways to Survive Tough Times
A man I trust (he has been right so often) predicts we may have about two more fat years. Followed by six lean years. Fat years? Fat years? Yikes, imagine what the lean years will look like! These past 19 months have been brutal on businesses. Restaurants. Pubs....
What is Best Software for Manufacturers?
Many readers of my blog know I am on a bit of a rant about all-in-one software… I promise that today I will only spout an itsy-bitsy rant. (And it will not be until way down near the end)! Manufacturing companies comes in all shapes and sizes. Type 1 – Full In-House...
The Insane Quest for All-In-One Software
I have written – more than once – on the attraction people have for all-in-one software. It makes no sense. Yet it is pervasive. So, yet again, let me take another stab at this. Look at your personal life. You have online banking. You do not send emails from your...
9 Principles of Managing Accounts Receivable
Selling something, whether a product or a service, and not getting paid is brutally painful. Sloppiness in your billing process will cost you. The ultimate cost is not getting paid. As I have written about many times before, the cost of a bad debt is more than the...
The Speed of Automation, With Audit Controls
I have discovered an addiction people have to a concept… The concept is all-in-one software. First, what is all-in-one software? It is a software suite (usually cloud-based now) that, well, simply, does it all. Basic accounting module, inventory, manufacturing,...
Zooming is Now to Video Meetings What Kleenex is to Tissue
Zoom is now a global household word, kind of like Kleenex is to tissues. This blog is a catch-all of all things Zoom… Firstly, Zoom Phone We are, as readers of this blog know, pioneers (a wee bit ahead of early adopters). The instant I heard Zoom was adding phoning we...